![]() Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. ![]() If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem described in this article. However, this hotfix is intended to correct only the problem that is described in this article. This issue is caused by a dead lock situation that occurs in the Win32k.sys file.Ī supported hotfix is available from Microsoft. Note You can temporarily resolve this issue by restarting the computer. When you use a remote desktop connection to connect to a Windows Server 2008 R2-based computer, the Remote Desktop session may freeze, and you cannot log off from the session. Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Datacenter Windows Server 2008 R2 for Itanium-Based Systems Windows Server 2008 R2 Foundation Windows Server 2008 R2 Standard Windows Server 2008 R2 Web Edition More.
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